Help
Support
Last updated 5 October 2026
Most questions are answered below. For product and account help, use our support portal.
A station won't play
Streams sometimes go offline at the broadcaster. Try again in a few minutes or pick another station. If it keeps failing, use Report station in the station's menu so we can hide it.
Playback stops when I lock my phone
On Android, check that battery optimisation isn't restricting RadioFuse (Settings → Apps → RadioFuse → Battery → Unrestricted). On iPhone, make sure Low Power Mode isn't limiting background activity.
Change my ad privacy choice
Open Settings → Privacy & ads in the app and choose again. Your new choice applies straight away.
Get help
- Product supportBilling, account and product questions for Tools Chain.
- ListenBrowse popular and trending stations.
- SearchFind stations by name, language or country.
- LibraryFavourites and recently played in this browser.
Station takedown or correction
Broadcasters and rights holders can request a takedown through product support with the station name, stream or website address, and how you are connected to it. Verified stations are hidden promptly, usually within two working days.
Advertise with us
For web placements and sponsorships, see Advertise.